1. Information we collect
When you contact us, apply for a program, register for an event, or choose to receive updates, we may collect your name, email address, phone number, state or province, association or organization, and the information you include in your request. We also keep your communication preferences and records of consent. Please do not include sensitive health information or other confidential personal details in a general inquiry form.
Our website and service providers may also receive technical information, such as an IP address, browser or device information, pages visited, and cookies or similar technologies used to operate and protect the website. Event photography is described below.
2. How we use information
We use information to respond to requests, review applications, coordinate events and programs, provide resources and follow-up support, understand participation by region, and maintain the website. When you choose to subscribe, we may send program updates, educational resources, event invitations, and other Foundation communications by email or SMS. We may use a communications platform such as Constant Contact to manage these messages and your preferences.
3. Email and SMS choices
Providing contact details, submitting an application, attending an event, or reading this policy does not by itself enroll you in promotional email or SMS messages. We request permission for promotional communications and ask for a separate, express written opt-in for SMS. Email consent does not count as SMS consent. Optional marketing consent is not a condition of applying, registering, or participating.
You can unsubscribe from promotional emails using the unsubscribe link in a message. To stop SMS messages, reply STOP; reply HELP for assistance or contact us using the details below. You may also contact us directly to change or withdraw your permission. Necessary responses to your inquiry or information about a registration you requested may still be sent through appropriate channels.
For our mobile messaging program, message frequency varies according to the program and the preferences described when you subscribe. Message and data rates may apply. Consent is not a condition of purchase or participation. Carrier availability and delivery are not guaranteed. Any additional program terms are provided with the SMS enrollment process.
4. Who may receive information
We do not sell or rent your personal information. We do not provide attendee or subscriber lists to unrelated organizations for their own marketing. Access is limited to the following purposes:
- Our team and authorized service providers may process information to operate the website, securely store records, manage registrations, and deliver communications on our behalf. This includes email or SMS providers, such as Constant Contact, when used. Their access is limited to the services they provide.
- Your association or organization may receive the information needed to coordinate your participation and provide the program support you requested.
- Program delivery partners may receive limited information needed for a specific shared program, with notice and consent where required. We seek separate permission before sharing identifiable information for a partner's own outreach. We may share combined or deidentified participation and impact information with supporters and partners.
- We may disclose information when required by law or when reasonably necessary to protect people, rights, or the security of our services.
Mobile phone numbers collected for SMS, SMS opt-in information, and SMS consent records are not shared with third parties or affiliates for their own marketing or promotional purposes. Service providers may process this information only to deliver or support our messaging program. General partner sharing described above does not override this restriction.
5. Event photographs and recordings
Photos and recordings captured at our events may be used to communicate the work of the Foundation and its initiatives, including on our websites, social media, printed materials, and other promotional channels. We provide photography notice and obtain permission where required. Attendance alone is not a blanket release of your image for every purpose.
If you prefer not to be photographed or featured, tell the event organizer or photographer before the event or when you arrive. Contact us about an image already published so we can review your request and, where practicable and appropriate, stop future use or remove copies we control. We cannot guarantee removal of material already printed, distributed, or independently shared by others.
For children and young people, we use an appropriate permission process, including parent or guardian permission where required. Promotional photography consent is separate from required program registration and communications choices.
6. Cookies, embedded videos, and other websites
Cookies and similar technologies may support website functions, security, preferences, and understanding how the site is used. You can manage cookies through your browser and any cookie choices offered on the website. Disabling some cookies may affect site functions.
Embedded videos, social content, and links may connect you with services such as YouTube or Vimeo. Those services may receive technical information and use cookies when their content loads or you interact with it. Their own privacy policies govern their services.
7. Storage, retention, and safeguards
We use reasonable administrative, technical, and organizational safeguards appropriate to the information and its use. No website, transmission method, or storage system can be guaranteed completely secure.
We retain personal information for as long as reasonably needed for the purposes described here, including program administration, consent and unsubscribe records, and applicable legal obligations. Information processed by service providers may be stored or accessed in the United States, Canada, or other countries where those providers operate and may be subject to those countries' laws.
8. Your privacy requests
You may contact us to ask about your information, request access or correction, request deletion where applicable, withdraw optional consent, or raise a concern. Available rights and any exceptions depend on the laws that apply. We may need to verify your identity before responding. We may retain information when needed for legal obligations, security, or to honor a request not to receive further messages.
9. Changes and contact
We update this policy when our practices change and show the revision date above. Where a new use or disclosure requires additional consent, we request that consent rather than treating a policy update as permission.
For privacy questions, communication preferences, or photo requests, contact the You Make THE Difference Foundation through our Contact page or call (833) 687-9898. Please identify your request as a privacy request so it can be directed to the appropriate team member.